Terms of Service

Agreement to Terms

By accessing and using Neighborly, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you must not use our service.

Description of Service

Neighborly is a web-based platform designed to help Homeowners' Associations (HOAs) manage community operations, including but not limited to:

• Dues collection and payment processing
• Facility booking and reservations
• Communication and notifications
• Document management and record keeping

User Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to:

• Provide accurate and complete information when creating your account
• Keep your password secure and confidential
• Notify us immediately of any unauthorized use of your account
• Use the service in compliance with all applicable laws

Acceptable Use

You agree not to:

• Use the service for any unlawful purpose or in violation of any laws
• Interfere with or disrupt the service or servers connected to the service
• Attempt to gain unauthorized access to any portion of the service
• Upload or transmit any viruses, malware, or other harmful code
• Use the service to send spam, unsolicited messages, or harassment

Payment Terms

When making payments through Neighborly:

• All payment processing is handled by secure third-party providers
• You authorize us to process payments according to your selected payment method
• Fees and charges are clearly disclosed before you complete any transaction
• Refunds, if applicable, will be processed according to your HOA's policies

Intellectual Property

The Neighborly platform, including its design, features, and content, is owned by us and protected by intellectual property laws. You may not copy, modify, or distribute any part of the service without our express written permission.

Limitation of Liability

Neighborly is provided "as is" without warranties of any kind. We are not liable for any indirect, incidental, or consequential damages arising from your use of the service. We do not guarantee uninterrupted or error-free operation of the platform.

Termination

We reserve the right to suspend or terminate your access to the service at any time, with or without cause or notice, for any reason including violation of these Terms of Service.

Changes to Terms

We may update these Terms of Service from time to time. We will notify users of any material changes via email or through the platform. Continued use of the service after changes constitutes acceptance of the updated terms.

Contact Us

If you have any questions about these Terms of Service, please contact us through our support channels.